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Frequently Asked Questions

Can’t find the answer you’re looking for? Please, feel free to check the support page or send me a message

Getting started + General

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Our products are digital goods or online services so you will not receive any physical products. You will need to extract/unzip each digital file in order to retrieve the files or follow instructions for service access.

Support is provided for customers of YOUR NAME

Shop + Payment + refunds

I accept payment via PayPal, where you can pay with credit card, debit card, and Paypal balance.

Yes, you can use Paypal without setting up an account.

Without a Paypal account, you need an Debit/Credit card that is supported by Paypal.

For more details, click here to see how Paypal works for you.

All sales of Creative Stash Brand & Design Studio product and services are final. Due to the digital nature of our products, no returns, exchanges, or refunds will be provided under any circumstances. Get in touch if you have any doubts or questions prior to purchase.

Once your payment is completed, you’ll land on a order confirmation page with the download link provided immediately. You also receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam folders.

Yes! (Amazing right!?) To buy one of our e-gift cards, please click here.

If you buy one of our e-gift cards, this is only valid to use online and will be sent electronically via email.

Off course! I got you, send me a message and let’s chat some more.

Your service or membership

Yes, you only need to purchase the membership once. Updates are always free, there are no additional fees. 

You can go to the membership site here and set up your account. 

You will get access to the membership as soon as you finish the payment process.

Yes! There are two possible payment plans in place.

$150 per month for a total of 3 monthly payments OR $50 per month for a total of 8 monthly payments.

With this new payment plan option, you will get your access immediately.

You have to renew your license each month for the remaining time of your choice. After payment is all complete you become a fulltime member. 

Account + privacy + Terms

No, if you do not want to set up an account, we have the option to checkout as a guest. All you’ll need is your name and email information!

When there are only digital goods in the cart we allow our customers to skip the unnecessary checkout fields (like full address and phone)

Please try resetting your password initially. If this still doesn’t work please send me a message so we can get you up and running again.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To read more about our privacy policy please click here.

Creation + (Custom) design

I do take on a custom project from time to time. If you’re interested in working with me on a custom website design, templates, or something else, Please get in touch to discuss and get a quote.

I normally work with…

The Creative Stash Freebie Library is filled with free resources you can download right away. It’s a fabulous freebie stash, chock full of awesome stuff. Subscribe here!

All FREE assets provided by Creative Stash Studio are bound by the terms of our Standard License.

Reselling, sharing, and giving away is NOT permitted.

You don’t need to credit Creative Stash Studio. But it is very much welcomed and appreciated!